Frequently Asked Questions
Everything you need to know about your PRISM+ experience.
What are the available delivery options and timeframes?
We offer standard delivery within 3 to 5 business days for all orders in Singapore. For selected monitors and TVs, we also provide professional installation services which can be scheduled during the checkout process.
Do PRISM+ products come with a warranty?
Yes, all PRISM+ monitors and TVs come with a standard limited hardware warranty ranging from 1 to 3 years depending on the model. This covers functional defects and panel issues under normal usage conditions.
What is the return and exchange policy?
We offer a 7-day return policy for products that are dead on arrival (DOA) or have manufacturing defects. The item must be returned in its original packaging with all included accessories and documentation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans via partners like Atome and GrabPay Later to make your purchase more affordable.
Can I see the products in person before purchasing?
Yes, you can visit our PRISM+ experience stores located across Singapore to test our latest monitors, TVs, and smart home appliances before making a decision.
How can I track my order status?
Once your order has been dispatched, you will receive an email notification with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.