Returns & Exchanges

At PRISM+, we strive to ensure your viewing and productivity experience is seamless; however, if you are not entirely satisfied, we offer a 7-day return policy for products in original condition. Please ensure all packaging and accessories are preserved to facilitate a smooth exchange or refund process.

Return Process

• 1.
  Initiate Request

  Contact our dedicated customer support team via the official PRISM+ support portal or email within 7 days of receiving your order to log your return request.

• 2.
  Quality Assessment

  Provide clear photographs or videos of the item and its original packaging to help our technicians perform a preliminary remote assessment of the product's condition.

• 3.
  Pack and Schedule

  Once approved, securely pack the product in its original box with all foam inserts and cables, then coordinate with our team to schedule a courier collection or drop-off.

• 4.
  Refund or Exchange

  After our warehouse team verifies the returned unit, we will process your full refund to the original payment method or dispatch your replacement unit within 3-5 business days.